Duties and Responsibilities:

• Act as a first level trusted advisor for any HR, ER and / or IR related matters.
• Partner with a variety of business units and stakeholders to develop and execute HR strategies in line with business goals and the P&C strategy.
• Manage all matters in relation to the WHS legislation in place and National Workers Compensation across all states, ensuring compliance at all times.
• Ability to manage the Return to Work (RTW) process.
• Prepare analyse and distribute reports and findings to relevant stakeholders, submissions of a complex nature and maintain appropriate records.
• Contribute and assist in the development and execution of L&D initiatives.
• Maintain best practice in HR at all times and ensure internal approval processes are adhered to.
• Create and implement policies and procedures.
• Assist the Head of People & Culture in managing the Annual Performance Review, Bonus and Salary Review processes.
• Coach and support leaders with performance management concerns.
• Undertake WGEA annual reporting if required.  
• Partner with clients to ensure that all staffing requirements are addressed and managed effectively and efficiently.
• Manage the on boarding and off boarding process for all Head Office staff, including organisational chart updates.
• Assist with recruitment practices as required, including producing Letters of Offer, position descriptions and associated employment paperwork, ensuring records are accurate at all times.
• Coordinate and distribute quarterly commission and annual salary review paperwork.
• Manage annual engagement survey and assist in the analysis, action planning and communication of results.
• Report on, analyse and provide advice on Mercer salary benchmarking.
• Provide other People & Culture support, including social initiatives, and general administration, as required.

Qualifications and Experience

• 4+ years' experience in a similar role and environment
• Tertiary qualifications in Human Resources or Business
• Experience with HRIS and payroll.  
• Intermediate proficiency with excel.
• Demonstrated experience in stakeholder relationship management.
• Experience in recruiting technical digital agency skillsets.

Skills and Capabilities

• An influencer with demonstrated experience in managing multiple and complex stakeholder relationships.
• Demonstrable experience in coaching and mentoring.
• Exceptional communication and interpersonal skills, both written and verbal.
• Ability to adapt approach to difference needs of the business / client groups.
• Ability to solve complex problems and think outside the box.
• Ability to work autonomously and collaboratively when required.
• Outcomes focused.
• A high level of emotional intelligence.
• Ability to maintain high levels of detail and confidentiality at all times,
• Excellent planning, organisational and negotiation skills.
• Highly adaptable and agile, with the ability to pivot and manage time and priorities effectively.
• A genuine passion for learning, people and assisting to foster high performing cultures.