At Cheil Australia, we create connected experiences that move people, brands, and business forward. As part of the Samsung family, we lead with innovation — delivering world-class digital, creative, retail, and commerce solutions that drive measurable growth. Our agency is evolving fast — expanding our “Content-to-Commerce” and “AI-powered Growth” capabilities to make every brand interaction intelligent, personalised, and effective.
Job Description
The Senior Account Manager is a mid-to-senior delivery lead responsible for independently managing the execution of TTL campaigns across multiple integrated workstreams.
You act as the primary operational owner for day-to-day delivery, ensuring all campaign components are delivered on time, on brief, and to a consistently high standard. You are responsible for coordinating clients and internal teams, managing workflow complexity, and ensuring smooth execution across multiple concurrent projects.
Desired Skills and Experience
📍 Sydney, NSW | 🕒 12-Month Contract (view to perm)
Reporting to: Head of Client Services
What You’ll Be Doing
This role carries ownership of delivery outcomes, production coordination, and commercial tracking at project level.
Act as primary day-to-day contact for assigned clients.
Build and maintain strong client and internal stakeholder relationships.
Manage expectations, feedback loops, and approvals.
Proactively flag risks, issues, and delivery challenges.
Translate briefs into detailed scopes, timelines, and delivery plans.
Manage multiple TTL campaigns simultaneously across channels.
Coordinate creative, strategy, production, and digital teams.
Lead weekly WIPs and manage actions, risks, and dependencies.
Oversee production workflows from briefing through to QA and delivery.
Ensure outputs meet brand, brief, and technical requirements.
Support and guide Account Executives where appropriate.
Ensure clarity of tasks and accountability across team members.
Support post-campaign reporting and data consolidation.
Manage budgets including estimates, POs, invoicing, and reconciliations
Track spend vs budget and ensure financial accuracy
Monitor profitability and flag risks, overruns, or scope changes early
Key Skills & Experience
3–5+ years’ experience in account, project, or production roles
Experience delivering integrated TTL campaigns
Strong understanding of creative, media, and production workflows
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